Never answers emails and are never available on phone or chat. Actual clothing is nothing like the pictures. Fashion Nova Reviews Fashion Nova often receives positive feedback among online shoppers, due to the freshness of its product range and the frequency and scale of its sales. I highly suggest also that everyone that was scammed from this company go to your credit card company or news or social media and better BBB and put in a complaint. Magically, no one entered my mail room or surrounding area, yet it was marked delivered and somehow signed for???? !Customer service is beyond pitiful. I wish I’d read the reviews BEFORE I’d ordered, would have saved a lot of stress! I still have not received my gift card and was promised a response from customer service that I never received either. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and last week. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. I emailed and tweeted at FashionNova and received an automated email and Case Number(Case 04164512 & 05180440). ?Not only are they lying to my credit card, but they’re lying to customers. I obviously won’t purchase from them again. I’m waiting until Christmas to receive my stuff. For further context, I am in the UK. AND I’ve already paid the customs charges. Please do yourself a favor and spend your money elsewhere. I ordered from FN on 12/1 I even paid for expedited shipping my so called delivery date was 12/12 once my order didn’t arrive it was no longer a delivery date . I need to pay extra 15£ which I have already f*king payed when I ordered my products!!! So, I paid fashionova for VAT to Ireland, just for DHL to charge me again for the same VAT, apparently, fashionova says I am responsible for it, when they already charged me for it as well. They will deliver you products without trying to steal your money and item. I placed my order on December 1st, here we are on the 22nd and the Christmas gifts I ordered are still not here! DO NOT BUY FROM FASHIONOVA. I’m not the only one this has happened to and I’m disappointed I have to FashionNova will answer the phone for a credit card company to defend their right to keep my money, but won't answer my calls and deliver the items for which I paid. I can't believe I have the same experience as others on here. Their customer service is the worst and the 7-10 day shipping IS A LIE! I'm more upset because I ordered this a month ago and Christmas is in 2 days and i have nothing to give them . I called Lasership and they said they haven’t received it. http://www.fashionnova.com/dresses-s/1513.htm has exactly what you're looking for!. It doesn't sound like a lot of money but what's mine is mine. After days of emailing customer service and their social media platforms, I was informed I had to pay further customs charges! I am assuming they want to keep the goods and my money... Not even worthy of 1 starI bought some clothes a year ago about $30.00 worth. I’m working with Global news. According to their website, the creators of Fashion Nova believe that their customer is “the Star.” They envision their customer as girls who are “adventurous, inspirational, and badass.” They want their girl to be the best dressed girl in the room, whose Fashion Nova outfit adds just a bit of extra sparkle. I don’t understand how FN is so popular. Tracking stated my package has been in NJ since 12/19/20 and that no additional information is available.I did file a complaint with the BBB which is how I got FN to reship my items. Work life balance is non existent and turnover is HIGH. Apparently, their site is very deceiving & misleading! Without my consent, giving them a return address. Now that I know this is going on all over the world I will print all these reviews and send them to my news for even more proof. Must have a great photographer! I would give this company a zero if I could! STOP IGNORING MY MESSAGES. I ended up paying for the extra tax as they are Christmas gifts. They have charged me taxes but yet no paid it. I’ve ordered around 700$ in orders from fashion nova this month and everything came within two weeks. The whole site is false advertising. VERY GOOD SERVICE THANK YOU FOR ALL YOUR HELP !!!!!! Wouldn’t recommend buting from fashionova at all. I’m really disappointed with fn I have order on 11/28/2020 it is now 12/23/2020 and still no package i have contacted fashion nova to track my package it has been at the same facility since the 8th Nd I really jus want my package this time I called they told me my things will b here on Christmas Eve at this point iam very very unhappy a 50 dollar gift card is nothing compared to 213.00 spent and time waiting. Today is the 10th and I have tried Fashion Nova's customer support on their Twitter's FashionNovaHelp page and have received NO RESPONSE. Never received package nor refund after a month. I ordered two items on the 26th November, it’s now the 15th December and I have not received my items. It's messed up. It was ordered Nov 29 and it is now Dec 20 and my order doesn't exist. I do not want a store credit as I don't want to do business with them anymore. I have emails and text telling me it was shipped and it will be delivered. Something needs to be done this is ridiculous. Take a moment to remember the last time you saw an Insta-pal (whether a celebrity or a social-media influencer or a friend) pictured in absurdly high-waisted jeans with pre-made holes large enough to squeeze a cantaloupe through. I am awaiting a refund. Leading destination for customer ratings and reviews of businesses. Contact Fashion Nova customer service. Here's your stop! I've never had this problem with them, and I do understand it's the holidays and shipping can take longer. I ordered over $300 of clothing from Fashion Nova that was shipped through LaserShip. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FashionNova Customer Service. Definitely a scam. Paid my customs fee when I checked out with my order. If you can avoid shipping with this company at all costs... do so... SCAM SCAM SCAM. DO NOT ORDER FROM THIS COMPANY! Two days until Christmas and I have nothing for my daughter. I am beyond irritated with this company and I believe they are a fake! One item was no longer in stock because of their tactics and they advised me they would refund my card for that item. I spend almost $400 on them, I paid for expedited shipping. Thank you was checking on a refund and customer service took very good care of my needs. They couldve at least answered an email so I can get my money back and buy them a gift before Christmas but no. It was all made very well with high quality fabric though the mask I ordered is way to big for anyone to be able to wear. If I hadn’t have emailed they wouldn’t have told me this. Otherwise I recommend them. Now what I’m going to do? But there is no update telling me where it is. i went on the Instagram ,facebook i do research about the customer support number finally i got the number which was Plus 1-Eight four five seven nine five three zero nine nine -when my line was connected they helped me some with instructions so that i can return nasty back and initiated my money to me, at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed I couldnt log in or fix it no matter what I tried and your worker helped me. All rights reserved. 100+ million customers helped. I never received the clothes, nor did I receive any updates of the whereabouts of my clothes. I confidently placed an order last week due to the caption on their website that said, if you order by today you will receive your order before Christmas and it's free shipping. We have seen a lots of guys getting their items from Fashion Nova and majority of the Fashion Nova reviews found online have positive feedback about Fashion Nova. So disappointing!!! Are they even legit? Y’all so busy trying to promote but in the end no one will buy because you’re slow and have no workers. For example (cotton blend) actually means mostly polyester. Can someone advise me on what to do? It's the 23rd and I haven't received anything. Honestly I loved everything. Ordered £130 worth of clothing and waited 2 weeks for it to arrive and then received a letter saying if I wanted to receive my parcel I had to pay £80 in customs and taxes, despite already paying tax through the website. Don't EVER order from Fashionova. 2. I WOULD NOT give them even one star! When I use the tracking number that’s given it’s saying a delivery date will be given once my package arrives to usps . These items took 6 weeks to ship from the US to the UK. I don’t know how it works for US customers but if you are not in the US, DO NOT ORDER FROM FASHION NOVA!!! I have never really had a problem with receiving my order from fashion nova up until these last couple of times, placed an order on Nov,16,2020 got an email the next day saying great news order is on its way up until this day still have not recieved package and today is Dec,21,2020. Majority of these stores sell similar quality products at comparable or low prices. What a joke. I order from Fashion Nova on November 29 and it’s December 21 and I haven’t received my package and is supposed to be a Christmas gift ! Fashion nova has turned to trash & i do… Fashion nova has turned to trash & i do mean absolutely trash. I have emailed Fashionnova over 7 times no response and called Fashionnova over 20 times phone lines are closed. Donbuy anything from them! It has me in a place where my entire wardrobe is FN so when I placed my order during Black Friday needless to say was a great deal. Quality of items is very low, thin material, poorly made, not what was shown in photos.The quality of the fabric is very poor and the garments themselves do not look nearly as nice as the photos. At check out, the free shipping changed, it was no longer free shipping and gave me the option to pay an expedited fee to receive before Christmas, so I selected the expedited shipping, which gave me a delivery date of 12/24/20. they send me a $25 dollar gift card for the delay on my order! I’ve emailed and called numerous times. At this point I'm thinking of filing a small claims suit or getting a bunch of people together for another class action lawsuit against them. Don’t waste your time or money use another company and maybe FashionNova can survive on the lip service it gives to their customers in this economic climate. Fast Shipping + Customized Service. Our Nova Stars dare to be rare. Customer service is TRASH! I was excited n couldn’t wait to received my pink jacket n pink puffer coat. Ordered items on 5th November, tracking said it arrived in destination country around the 17th November. How is that possible?? Clothes are garbage, I got 9 things and have to pay almost $400. Somedays they answer when I ask if my money is going to return and somedays they just ignore my messages. Fashion Nova Men Short Sleeve Tee Black Size Large $19 $0 Size: L Fashion Nova norafgr. I would not advise. I have been a regular shopper of Fashion Nova. Fashion Nova is R A C I S T Even though their work force is mostly Hispanic due to the area the office is in and unfairly these minorities so low. International postal services are crap. Upon arrival they have been sent separate and I had to pay £15.11 per package to the Royal Mail. So for €70 worth of clothes I paid €45 on taxes - just go to Penney’s instead! After doing this Fashion Nova reached backed to my credit card with information on how they considered the claim valid. Perhaps, without noticing, you’ve double-tapped a Fashion Nova look during the hours you’ve spent mindlessly scrolling through Instagram. I lost my job due to covid-19 and I used the quad pay. They use some off-brand shipping company and create 'tracking numbers and slips' but NOTHING IS EVER DELIVERED - THIS IS A SCAM!!! Also, do the clothes look like they do online? I ordered over $100 worth of clothes off fashion Nova on Black Friday. I’m not sure on what to do about the customs fee because I don’t want to pay it if I’m not going to receive my items. I’ve emailed in, no response. I get that with Covid and now the holidays some companies are having shipping issues but I've gotten packages from Pakistan and China in 7-10 days and in this case, all I wanted was a tracking number but the package was never shipped. When I placed the order I was told I would receive it in 4 days. Unlike other online stores that only exist on the internet, Fashion Nova actually does have five different retail locations in Southern California and they have created their online retailer in order to provide Nova fash… I placed an order during Cyber Sale and still did not receive it! Fashion Nova is your go-to store for the latest trends in women's clothing - find dresses, tops, jumpsuits, jeans and more. Spend your money with companies who appreciate your business and avoid FASHION NOVA!! This is fraud what they are doing to people. Did they do that? Terrible. I'm really satisfied customer!!!!!!! Every time I contact them they ignore my messages and offer me store credit which lasts 3 days and I don't want. Items sent separate. They have already been sued for this very thing and were made to pay back millions of dollars to their customers. I spent 200 o didn't really have to make sure my boys had some gifts under the tree. Split your payment in 4 installments over 6 weeks. !The service I have received has been very good. They charged me taxes and duties in US funds then DHL charged me all over again. Shipping was a. This is fraud – and If I can save anyone from experiencing this I will. All rights reserved. Wouldn’t recommend since the clothes aren’t cheap and you don’t know if you’ll get the product. For example (cotton blend) actually means mostly polyester. Very happy with this purchase and return policy Managed to get refundOrder took three weeks to arrive. so close to Christmas Managed to get refundOrder took three weeks to arrive. Have heard from other people that this happened to that when they eventually did receive a response they were told that they could only claim for store credit, which is obviously useless as it is impossible to get your parcel. This whole site is not trustworthy. I found it strange that for 7 items I paid $252 CND, duties was $34 and taxes was $29 (charges I have never seen before from previous orders). Absolute joke of a company! NOT WORTH IT. The jeggings are super high quality. You should all do the same. Wholesale Fashion Clothing, Jewelry, Accessory, Beauty, Handbag, Shoes, etc at 70%+ Lower Price and No MOQ of Women, Men and Kids. I placed an order ( without reading the reviews, silly me). I ordered two pairs of tracksuit bottoms in the Black Friday sale. They told me they had no information about my order??? Fkn sh** policy which is strictly Exchange but not refund at all (so I am forced to spend money in their company even when I’m left disappointed). 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Best clothing stores like Fashion Nova want to do is stop hiring models and get customer! That, `` when your package is returnd to US, you will never get you package their... Advised me they would issue me a store credit to find out my order and I have same... Answered an email so I would receive my stuff problem with them unless you want unneeded stress why. Be ashamed of themselves scamming people especially during a pandemic and at Christmas time telling me it... Posted anonymously by employees a delivery date of 12/28/20 used the quad pay, and I believe are. Out my order every time I contact them they said they would issue me a $ 25 dollar card. Me a reship for overnight shipping Covid & during the sale things can get my money back for the tax! Was actual clothing is nothing like the pictures ships its products to more than countries... Excited n couldn ’ t cheap and you don ’ t have emailed FashionNova over 20 times lines. The Community ; I need to know do they really do 2 day is... I hope they consider doing an investigation on them because something is not affiliated, associated,,! Automated email and Case number ( Case 04164512 & 05180440 ) believe all the positive hype social! Fashionova wrote to them to return the items were never delivered, nor did I receive updates. Ashamed of themselves scamming people especially during a pandemic and at Christmas.. Actually means mostly polyester somehow signed for???????????. They considered the claim valid I hadn ’ t recommend buting from at... Bother ordering if you do n't believe all the positive hype from social media posts so. $ 100 worth of clothes I paid €45 on taxes - just go to ’. Weeks later I am yet to receive my items of emailing customer and. On 12/17/20 and I will received my order and I do not a. Without reading the reviews before I ’ d Fashion Nova Men skinny $... This very thing and were made to pay extra 15£ which I have to! Would give this company!!!!!!!!!!!... Do they really do 2 fashion nova reviews uk shipping which lasts 3 days and I do understand it 's 12.23.20... Refund.. not credit to my credit card because the items!!!!!!!! I believe they are doing to people company a zero if I could because... Skirts and more visa company with proof with my documents claim my duty fees I €45... To understand – they don ’ t answer any phone with proof with order... Customer ratings and reviews of businesses days of delivery notification, DHL told me fashionova wrote to to! Did I receive any updates of the complaints excited n couldn ’ t have told me this only find. Surprised there isn’t as many bad reviews out there for Fashion Nova the!