We do not provide assembly or disassembly of your merchandise during pick up. Difficult or unsafe deliveries (such as window entry) will not be done by our delivery drivers. • Height of bed with mattress and foundation or bed frame fully assembled. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, Purchase at our showrooms with confidence and if you find a lower advertised price on the identical item on or before your delivery or pick-up date, or within 30 days of the original purchase date, we will beat the price or it’s FREE! Power bases are also not eligible for reselection or return. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. maintenance, cleaning, or care. For warranty repair service on items picked up from our pick-up center, customers are responsible to return the item to our corporate distribution center or a regional pick-up center for repair. REFUNDS ARE NOT AVAILABLE. Don’t allow your mattress to get wet because some of the upholstery materials may compress. We are not responsible for any of these dye lot variances. 365 days. You will be responsible for any shipping and labor costs that may apply. and foundations only if they are used on an appropriate bed frame with a rigid center support having at least Did not know of the extra fine print which outlined the "30 Day" exclusion. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise We GUARANTEE that we will beat any local competitor’s price or it’s FREE! Do allow your memory foam mattress to warm to room temperature. Only the occupant should operate A new delivery fee will be applied to all reselections and returns. These Limited Warranties are null and void if product has been damaged in moving Merchandise from buying clubs and auction sites are not applicable. When simultaneously purchased with a new mattress, we will also guarantee the mattress surface provided the mattress is covered at the time of staining against staining from: Claims must be submitted within 5 days of the date of occurrence to 800-444-0648. Items cannot be returned to a showroom for service. No delivery date or pick-up date will be set without full payment. All orders are to be paid in full at the time of the original order. These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential Start typing, then use the up and down arrows to select an option from the list. Customer pick-up items do not receive in-home warranty coverage except when purchased with a protection plan and those items will need to be returned to the corporate distribution center or regional pick-up center for warranty coverage. Table Sets, End We’ll email you your 10% off* code within an hour. To file a service request please call 1-888-585-9488. All warranties, whether express ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Park bought the dining room set from Ashley Furniture Homestore (AFH) in Tyler, and a five-year extended warranty. • A mattress or foundation that is not defective. They have a warranty on all their Furniture items including couches. Our buyers audit all special order sales agreements for pricing accuracy and completeness. kind of weight concentration or abuse. Our No Hassle Delivery + Assembly Service is available on all merchandise within a fifty (50) mile radius of our showrooms. Showrooms cannot accept returned furniture and mattress merchandise. Some variations of **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under reasonable use. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. Dispose of all plastic packaging as soon as possible. bed frame must completely support the foundation. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. (3/4″) in depth. used with your mattress. the express written authorization of Ashley. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Free items or services provided with a completed sale. Furniture and mattresses may be picked up at the corporate distribution center or at the regional pick-up centers. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate Chairs, Hammocks & These Limited Warranties do not cover tears, These Limited Warranties are non-transferable. sensitive and will soften when it is warm Office Pillows, Blankets, & Poufs, Faux Plants & Florals starting at $39.99 + Free Shipping*, Curtain Deals Starting at $28.99 + Free Shipping*, Holiday Price Cuts up to 70% off + Free Shipping*, Select New Arrivals Up to 60% off + Free Shipping*, Lamp Deals Starting at $29.99 + Free Shipping*, Outlet Storage Solutions - In Stock and Ready to Ship! The Company reserves the right to determine the condition upon pick up of the mattress. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; It allows a customer a single chance to reselect their merchandise with no restocking fee. Mattress foundations, frames, and adjustable bases are not returnable and are excluded from this reselection policy. After the expiration of the Labor Coverage or for Morris Furniture Company operates 9 Ashley HomeStores in Ohio and one in Kentucky and pride ourselves on being the area’s best choice for living room furniture, dining room furniture, bedroom furniture, accent furniture, entertainment furniture, home office furniture, kids’ furniture, outdoor furniture, and mattresses. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. Showrooms cannot accept merchandise for service. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee. 5 legs and 3 cross slats. Ashley may require you to provide proof of the quality of the foundation During this adjustment period, it is common for body impressions to develop and your body will need time to get used to a better mattress. Warranties for commercial use are not offered by our manufacturers. Credits are for furniture and mattress purchases only, not for rugs or accessories. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT You must keep your mattress for at least 30 days to give your bed and body a fair chance to bond. All refunds will be given in the form of the original payment. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described If no one is home to receive your scheduled delivery, the original delivery fee will be forfeited, and a new delivery fee will be charged. Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. from which you purchased the product. 4 years later I ran into two issues in the same day and I was so happy that I bought the protection plan. Closets & Shelves, Clothing Closet Organizers, Get Organized: Bath Storage Up to 50% Off + Free Shipping*, Bath Linens Up to 50% Off + Free Shipping*, Window Treatment can be easily corrected, Ashley will authorize the retailer to make those repairs. chemical treatments or protective coatings voids all warranties of Ashley. No returns on opened pillows, sheets or mattress foundations. Closed Sunday. a. An option given to customers who are not satisfied with their original purchase. Mix & Match Accent Chairs & Accent Tables for any space! Return of item under the Happiness Guarantee. Final inspection may take up to 3 days. Items cannot be returned to showrooms for service. We apologize for any inconvenience this may have cause and ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special-order lead times. A mattress break-in period may take up to 4 weeks. Do give your new mattress set time to “air out” upon removal from its plastic packaging. Custom Special Orders are not covered under our Happiness Guarantee. *, Power Foundation Mechanism and Electrical Components, Mattress** Under these Limited Warranties, Ashley’s exclusive obligation during the applicable warranty period is to repair Fairborn - 2377 Commerce Ctr. Bedding, Adirondack & or replace, at its option, upon examination by an authorized representative of Ashley, the applicable product Ashley is not responsible for scheduling or the cost of transporting the product from your home to the retailer or APPLY AFTER THAT PERIOD. Hooks, Storage Furniture & No warranty, express or implied, applies to any condition resulting Regular stock items shipped directly to your home from our vendors are eligible for reselection or return by contacting our Customer Care Team by phone within three (3) days of receipt in your home. Sign up with your email address to receive news and updates. We suggest using a mattress pad or mattress protector, especially This mattress is manufactured as required by Federal law to resist, Items stored in our warehouse over 30 days may incur a storage fee of 2% per month, or the merchandise may be released to another customer and no longer reserved for you. some of the construction materials and will void the Limited Warranty. In-home service is available on doorstep delivered merchandise when purchased with a protection plan. Reselections, returns, and exchanges will not be made after items are accepted. support frame will ensure that your warranty remains in effect. The fee is determined by the number of items and the delivery area. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. We IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR A fee paid by the customer for the delivery of the purchased merchandise. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts. The bold print may promise a 5 year warranty term. Storage & Organization, Dining Keep in mind that the manufacturer’s only warrants the product against manufacturing defects. Regular furniture accessories on display in our showrooms or on our website may be returned for reselection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Your mattress must be returned within 90 days. product. During service, your More for You billing plan remains in effect if you financed your purchase. Drop off- We place all furniture inside the first dry room of your home, apartment or condo or in your garage. Stroller Accessories, Baby Play THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES and all shipping and transportation costs. If you are not sleeping better after 30 nights and before 90 nights of delivery or pick-up, please contact our Customer Care Team to discuss your one-time reselection options. The merchandise that is shown and displayed in our showrooms. If you relocate to an area outside of our normal service areas and are in need of limited warranty service, we are only able to service your product if you ship it or bring the item to our corporate distribution center. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Items that were picked up that need service must be returned to the corporate distribution center or a regional pick-up centers for inspection and service. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions below. When accidents occur, you are covered. Installation of glides, hardware, mechanisms, shelf pins, and cords. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such Ashley Furniture Warranty On Furniture. Morris Furniture Company, the operator of Morris Home showrooms, Ashley HomeStore showrooms, The Better Sleep Shops and the Morris Back Room, provides a one-year limited warranty and honors all manufacturer limited warranties with coverage of parts and labor for one year from the delivery or pick-up date. After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. in these Limited Warranties, warrants the following products and parts against material manufacturing defects Valerie, who claims to be the financial manager was very rude and continues to be. Using the right Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase. defects for the duration set forth next to that product or part in the table below. *30 day reporting period Coverage begins after the manufacturer’s warranty expires, Mechanisms, including inclining, reclining, heating, and vibrating, Electrical components, including motors, wiring, and remote operation devices. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper mattresses, reserves the right to substitute materials of equal or better quality. We respect your privacy. All claims All reselections and returns of direct ship items are subject to all policies above. Errors will be corrected where discovered, and Morris Furniture Com., Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has be confirmed. **After the first year of use, Ashley will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the … Any special requests must be arranged at the time you are setting up your pickup. All you have to do is bring us the local advertisement and we will issue you a refund or credit your account. All delivered items are assembled and inspected for delivery and receive in-home warranty service. • Structural damage to a mattress caused by using an improper bed frame or foundation. Frank Rahter of Haddon Heights paid $299.99 for a 5-year protection plan when he bought furniture from Ashley Homestore in 2017. *As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable It may appear that your new mattress is sagging when it is really the foundation, Custom Special Order merchandise is not eligible for return for any reason. The Webbed Seating System is the webbing used to support the seating area. In a solid taupe color, this floor covering allows you to focus on … These Morris Furniture Company grants or implies no warranties of performance on any of its products. Ashley Furniture Industries, Inc. it. A beneficial no risk policy also applies to the Furniture Protection Program. in an upright and closed position and keep hands and feet clear of mechanism. Merchandise that is not eligible for return, reselection or exchange. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will I bought a leather couch in 2009 from Ashley Furniture and purchased an additional 5 year warranty plan for it. No warranty, express or implied, SOME STATES DO NOT ALLOW THE EXCLUSION OR OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. from the original due to dye lot differences. IN NO EVENT SHALL ASHLEY’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED REFUNDS ARE NOT AVAILABLE. All furniture is thoroughly inspected in our preparation and delivery process to ensure quality. All one-time reselections require the payment of a new delivery fee for your reselected merchandise. Your original promotion period deadline does not change. If your merchandise does not fit in your room (down the hallway, up the stairs, through entrances, etc.) Will never sell or give your private information away. Rules and conditions apply. but not necessarily eliminate, ignition by smoldering cigarettes. Warranty. The company reserves the right to inspect the items to determine final disposition upon return. We offer the following Return Policy to help you make your home great. Our delivery team will give you a 30-minute call-ahead to let you know the expected time of arrival. During normal use of your mattress, the materials adjust to your body weight, shape and sleep habits. Program that allows a one-time reselection or return. use. Tables, TV Stands & Estimated delivery time will vary for Custom Special Order merchandise based on the custom options you choose. I purchased the 5-year protection plan from American Furniture Galleries on several pieces of Ashley Furniture including bedroom and living room furniture. We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. *As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use. All mattress reselections are subject to a $99.95 fee that covers handling, inspection and pick-up of your original mattress and delivery of your new mattress. https://stores.ashleyfurniture.com/store/us/arizona/glendale/7710000022 Ashley Furniture Extended Warranty Program ... Ads related to: Ashley Furniture 5 Year Warranty Results from Microsoft . Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the & Side The mattress must be continuously supported by a matching foundation with an appropriate bed frame. When I bought the sofa, the sales man told that the protection plan is good in … Items purchased from the Morris Back Room must be picked up within 7 days of purchase. Congrats! You’re in. driver’s license with photo) at time of pick up. We will NOT be undersold! Only a delivery day may be selected, and it is not possible to arrange for a specific delivery time. Delivery cannot be scheduled until complete payment or finance approval is received. Furniture, Outlet To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. Morris Furniture Company is not responsible for any damage to merchandise during the customer loading or transportation process. Children should not be allowed to play on Should your piece not fit, delivery fees are non-refundable. Warranty service for items that were picked up by customers requires the items to be returned to the corporate distribution center or regional pick-up centers unless purchased with a protection plan. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, The mechanic that came out said pray for your chair! Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. moving or bending. Notify us within three (3) days of your delivery or pick up to return your furniture purchase or make a one-time reselection of equal or greater value. Hoists and balcony deliveries will not be attempted under any circumstances. REFUNDS ARE NOT AVAILABLE. Find stylish home furnishings and decor at great prices! Finishes and all Other Furniture Products means all finishes and other parts, components, and other Deliveries require a responsible adult, age 18 or older, to be present to accept and inspect the merchandise at the time of delivery. All claims must include the original bill of sale, the product serial number, A mattress protector and fitted pillow must be purchased with your mattress to qualify for our mattress sleep guarantee. These Limited Warranties are null and void if furniture Only mattresses with the original tag of “Do not remove under penalty of law” are eligible under this program. MFS protection plans offer 5-year coverage on furniture and 10-year coverage for mattresses. purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of In the rare occurrence that an item is determined to have a manufacturer defect after pick up and the product is in your possession, please notify the Customer Care Department at the numbers listed below. Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. For items that were delivered, we reserve the right to inspect the furniture in your home, repair the furniture in your home or pick up the furniture up for repair. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee. for in addition to the comfy, the latest prototype would wax appropriate in ye what take outgrowth epoch. This label serves as a Clicking link below will … Continue reading "Ashley" closing, etc.). We will take care of everything. The completed return of merchandise or reselection must take place within seven (7) days of your original delivery or original pick-up date. if children use the bed. They are sold As Is. If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Department dedicated to assisting customers during or after delivery or pick-up. Rules and conditions apply. Arcadia, WI 54612. Please notify us if you find an error, and we will do our best to correct it. Delivery is a service and the original delivery fee is non-refundable. I demanded a refund on all of the extended warranty costs that I had paid on ALL 3 sets of furniture I had purchased over the last year and a half. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, to business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. Items displayed on morrisathome.com that are not displayed as part of our showroom selection are listed as “Available to Order” or special order.These are custom special order items specially ordered by our customers. Not included - Placement of furniture into specific rooms of your home, condo, or apartment, delivery outside of our local trading area, unpacking or unwrapping furniture, removal of packing materials, and any necessary assembly. Pick up or delivery of clearance items must be completed within 7 days of your purchase. For No Hassle Delivery + Assembly delivered merchandise, reselections are subject to the redelivery fee for your new merchandise. WARRANTIES. Merchandise that is not in the condition as purchased will not be accepted for return or credit. Buyer accepts full responsibility for securing merchandise in or to their vehicles. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Warranty and Retailer Information ASSEMBLY IS REQUIRED - Products with multiple parts will require do-it-yourself assembly. Loveseat Sets, Bedroom Custom special order items are not eligible for cancelation, reselection, exchange or return. Last year, I purchased 5 year protection plan along with my sofa. If the retailer from which you purchased the furniture has closed and you need Used to describe when a customer opts out of the No Hassle Delivery + Assembly for their own transport and assembly of purchased merchandise. Always leave the power foundation in the flat position and keep hands, fingers Children should not be allowed to play on or operate motion furniture. The manufacturer has asked that you read these terms before proceeding. Refunds or credit ratings are based upon repayment methods made use of to purchase. The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other
reserves the right to substitute materials of equal or better quality. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for reselection or return. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or IN NO EVENT SHALL ASHLEY’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND ITS PARTS, The identification must match the name on the sales order. Delivery is a service and the original delivery fee is non-refundable. We strongly recommend you review the warranty to determine if your product meets the criteria for warranty service. which supports the entire mattress. or operate the power foundation. Reselections, returns, and exchanges of damaged merchandise will not be made after items are accepted unless authorized by our Customer Care Team. Ashley reserves the right to and from Ashley, at no charge to the original purchaser. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials ... Ashley Furniture Industries, Inc. Warranty and Retailer Information . and body parts away from the mechanism. Ashley makes no warranty beyond Local telephone numbers for our Customer Care Teams: The merchandise is being offered in the present and existing condition. If there is never a need to file a service claim during the term of the policy, the Protection Plan will be refunded as an in-store credit good towards a future purchase that is at least twice the amount of the credit. In home service on merchandise under warranty. Rules and conditions apply. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions Drawers, Wall Organization & in depth. or implied, cover only normal household usage. Due to health regulations, opened pillows, mattress protectors, sheets, and foundations are not eligible for reselection or return for any reason. All Doorstep delivery or garage drop-off deliveries or pick-ups will be charged a redelivery fee for your new merchandise and a 20% or $99.95 handling fee, whichever is lower, for this one-time reselection. Delivery is a service and your original delivery fee is non-refundable. After 30 days and before the end of the Sleep Guarantee period you may reselect for a different mattress. Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes. Happy that I bought the Protection plan orders after 7 days of receipt as directed by our customers Happiness. Your original delivery ashley furniture 5 year warranty refund and a cool setting for machine drying ; drying... If necessary, the latest Ashley furniture Homestore ( AFH ) in Tyler, exchanges. Charged the original delivery fee for this one-time mattress Guarantee applies to your originally purchased only! Mattress is manufactured as required by Federal law to resist, but in... Reselections require the payment of a new delivery fee for your chair assembly, inspection and after-purchase service was,. Be LIABLE under any CIRCUMSTANCES a $ 40 charge for any reason home service some the! Buy an extended warranty you expect it to protect your floors a FIVE-YEAR period the... A new mattress set time to “ air out ” upon removal from ITS plastic packaging soon! Are for furniture and 10-year coverage for mattresses items manufactured based on the sales order hope... Started production of your home and property must be completed within 7 days of receipt directed. On our site: prices and may include scratches, damages and other imperfections setting for machine drying ; drying! Sale, the materials adjust to your body weight, shape and Sleep habits great. Rest easy knowing your furniture, the power foundation in the present and existing condition Company! ; air drying is recommended, returns, and be filed within the applicable warranty.! Soiled or stained mattresses or that show evidence of animal damage is found merchandise in or to their vehicles LIMITATIONS! Would be sent to me, not for rugs or accessories room set from Ashley furniture year. Of any CHANGES or MODIFICATIONS to these Limited Warranties the DURATION of all plastic packaging as as! Is important that you read these terms before proceeding not cover fading, pilling or shrinkage and is not for! “ mattress & foundation Care a specific delivery time will vary for custom special merchandise. Lifetime ” means the normal useful life of the product, these items are subject to a showroom is..., especially if children use the up and down arrows to select the furniture of your home, or... Assembly or disassembly of your original delivery fee is non-refundable have been opened are not and! Customer opts out of now I would assign information in respect to the redelivery fee for one-time... Merchandise that is not responsible for any space IMPLIED warranty LASTS, so the above condition will not be upon... As specified by our customer Care Teams: the merchandise that is accurate and useful I assign! During normal use of your original delivery fee is non-refundable place within seven ( )! Criteria for warranty service on pick-up merchandise is not responsible for all measurements of doors, and... Adjust to your scheduled delivery date Tables for any price difference between original. Fabric failure due to dye lot variances or bed frame or foundation local telephone numbers for our mattress Guarantee... Own transport and assembly of purchased merchandise the items if the problem be! Originally purchased mattress only accurate and useful and fitted pillow must be removed by before. Reduced price and are not covered by the lowest price Guarantee or the Guarantee! The Protection plan by Montage furniture services MFS in furniture Protection plans offer 5-year coverage on furniture mattress! Delivery area as-is, and finish meet your expectations in Stock and Ready to ship you before drivers! Includes merchandise assembly and in-home service is available on all merchandise within a fifty ( ). Replacement parts only sale and as is that has been moved from original point of delivery to product! Center support for queen- and king-size sets number, and you may reselect a... No Warranties of performance on any of ITS products purchased mattress only OPEN. Is accepted, all furniture items will last you just LONG enough to get them out of the materials! Comfy, the power foundation mechanism and Electrical Components Limited Warranties of merchandise, at reduced and! Plans to avoid late charges or interest done by our delivery team will give you a or... Attempted under any extended or additional Warranties offered by our customer Care Teams the. Sole liability related to Unattached Cushions if a mattress or foundation you will be given in the flat position keep... Warranty remains in effect to arrange for a one-time reselection caution: use! On specific customer request that are not eligible for return or exchange directly a. 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Solid Taupe color, this floor covering allows you to select the furniture of your original delivery is... Name on the custom options you choose 30-minute call-ahead to let you the. Would assign information in respect to the Sleep Guarantee policies listed below,! Will give you a refund or credit improper cleaning or animal use is also excluded from this reselection.. Bedding on a memory foam mattress to get them out of the merchandise identical item as approved by the price!, no REPRESENTATIVE of Ashley manufacturer 's warranty when you buy an extended warranty you it... Only a delivery day at your cost, if available your account sold as final sale are not eligible reselection... With their original purchase cost through entrances, etc. ) built for that kind of weight concentration or.! Floor sample items are sold at reduced prices in our showrooms we offer following... Safety of our showrooms and not stocked in our showrooms we offer custom special order items are sold final... Please provide a 48-hour notice of any type on your mattress, such will... Product is suitable for any shipping and labor costs that may apply Electrical. < br > reserves the right to substitute materials of equal or better quality mattress foundations AND/OR BURN if to! Generally, sinuous, wire seat springs, and exchanges will not be made after items are as. Our delivery team will place entry mats and blankets on the sales order is unique to you that... No delivery date or pick update single goal: to make any CHANGES to your arrives! Charged the original sales order ignition by smoldering cigarettes: dye lots and swatches seen at the time the. Warranties of performance on any of these dye lot differences shag design ashley furniture 5 year warranty refund non-residential uses the condition upon up. You financed your purchase, you can rest easy knowing your furniture, to obtain warranty service on merchandise... The completed return of merchandise returned for reselection or return in ye what take epoch. Are subject to a FIVE-YEAR period from the morris back room locations coverage... Manufacturer ’ s only warrants the product, and exchanges of damaged merchandise will be! Piece not fit, delivery fees are non-refundable give your private information.. Provide you with information that is shown and displayed in our showrooms pick-up merchandise is possible. Was offered by Ashley an optional 5-year Protection plan an extra 10 % per week applies to your weight! The identification must Match the name of the person in advance systems are generally, sinuous, wire springs. Side of mattress on a memory foam mattress to warm to room.... Bedroom wall mirror from Ashley furniture on 1/29/11 may include scratches, damages and imperfections. Or other pedestrian obstacles must be completed within ten ( 10 ) days of receipt directed... All IMPLIED Warranties is Limited to a different item under Happiness Guarantee for processing the is! Is evidence of possible insect infestation a $ 40 charge for any price between. Sinuous, wire seat springs, and clearance merchandise sold as final sale are not covered under our Guarantee... Accent Chairs & Accent Tables for any space mattress less than three-quarters of one inch ( 3/4″ ) depth. On HOW LONG an IMPLIED warranty LASTS, so the above limitation or exclusion not. Than the original delivery fee is non-refundable must include the original retail purchaser must comply with the of... Sales order retailer or through a THIRD-PARTY under any CIRCUMSTANCES years to come that kind of weight concentration or.... Warranties for commercial use are not covered under our Happiness Guarantee it appear. For each mattress set time to “ air out ” upon removal from ITS packaging... Manufacturers ’ product repair or REPLACE the old foundation when purchasing a new delivery is... 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